Returns & Exchanges
Last Updated: January 8, 2026
Thank you for shopping at Kindred Goods. We strive to ensure you are completely satisfied with your purchase. This policy outlines the rules and procedures for returns and refunds. Please read it carefully.
1. Return Eligibility
You may request a return under the following conditions:
The item is unused, in its original condition, and in the original packaging.
The return request is submitted within 30 days of the delivery date.
The product is defective, damaged upon arrival, or incorrect (we sent the wrong item).
Non-returnable items:
Digital products (e.g., e-books, audio files) cannot be returned due to their nature.
Custom-made or personalized items cannot be returned unless they are defective.
Items marked as final sale, clearance, or sold at a reduced price are not eligible for return.
2. The Return & Refund Process
Once you initiate a return, here is what to expect:
Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria above.
Approval: If your return is approved, we will initiate a refund.
Refund Method: The refund will be issued to your original payment method.
Processing Time: Refunds may take 3–7 business days to appear in your account after processing, depending on your bank or payment provider.
3. Non-Refundable Situations
Unfortunately, we cannot offer refunds in the following situations:
Items returned after the 30-day window.
Items damaged due to customer misuse or mishandling.
Return shipping costs (unless the return is due to an error on our part).
Non-returnable items, as listed above.
4. How to Request a Return or Refund
To start a return, please contact us directly. A clear process helps resolve issues quickly.
Contact Us at:
📧 Email: support@kindredgoods.buzz
📞 Phone: +1 (713) 832-5761
Please provide the following information in your request:
Your name and order number.
Reason for the return.
Photos of the product (especially if it is damaged or defective).
After we receive your request, we will provide further instructions, including the return address if needed.
Contact Information
If you have any questions about this policy, please don’t hesitate to reach out.
Jessica Ellison
Kindred Goods
📍 2609 W Oldfield St, Lancaster, CA 93536, USA
📧 support@kindredgoods.buzz
📞 +1 (713) 832-5761
We aim to respond to all inquiries within 24 hours during business days.
